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Technology Literacy

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Technology on a Shoestring: Big Tools for Small Budgets (Library Journal)

More than ever, communities across the country are relying on their local libraries for support in these tough economic times. From helping patrons convert old resume files to enabling military families to connect overseas, libraries are challenged with offering more services on smaller budgets. This one hour webcast will walk through over a half dozen free solutions that can help with some of the library’s toughest patron services challenges, including:

  • Zamzar – file conversion service
  • Drop.io/Senduit – file sharing services
  • Skype – free VOIP service
  • Delicious – social bookmarking application
  • Ning - online platform for user-created social websites and social networks
  • VoiceThread – collaborative multimedia application
  • Google Suite/Zoho – documents, reader, calendar, and more
  • ChunkIt! – web browsing tool

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Doing More with Less: "Training Up" in Tough Economic Times (Library Journal)

Gate counts keep going up, but staff levels are not. Patrons’ technological needs are increasing as many have lost their jobs and access to computers at the same time. Older patrons with little computer experience are finding that many insurance and financial forms need to be completed online. Is your staff ready to serve?

Library employee training budgets aren’t exactly getting fatter either, often forcing staff to just learn on the job or stagnate. And what about new hires? Are they expected to have already learned about your library’s technology as part of their education?

A group of training experts will discuss how ‘training up’ library staff can help stretch and boost the level of technological customer service your library can offer to patrons, and to the library itself. The webcast will also cover Web 2.0 tools and applications that make training sessions, documents and support readily accessible and available on-demand, 24/7. From academe, we’ll hear how one library school program is preparing its students for high touch high tech careers in our public, school, special and academic libraries.

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